• Bangalore, India
  • +91-96637722888
  • contactus@hbrandsasia.com
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Mystery Shopping in India

Protecting the World's Favorite Brands

Mystery Shopping in India

HS BRANDS ASIA

HS BRANDS ASIA

Mystery Shopping in India

Mystery Shopping is the process implemented for measuring and recording specific elements of the customer experience using qualified, recruited consumers to work as mystery shoppers. This activity recreates genuine, realistic shopping situations in which the Mystery Shopper is received by the respective staff member as a genuine customer. Our shoppers evaluate the ‘to be tested’ staff members in a respectful manner, especially when describing a person’s appearance or customer approach. They provide accurate results with proper reasoning and phrasing.

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What we do

Mystery Shopping in India

Each Mystery Shopping Program identifies 'what is working' and 'what is not working' in your business stream. Each program focuses on different topics: up-selling, uncovering improvement areas, and benchmarking with competitors. We implement this program or process to various industries in the market like ready-to-wear, automobiles, fine-dining, luxury services, etc. There are various formats of providing this service.

Visits to specific location

Phone calls

E-mails

Online experiences

Multichannel experiences (i.e. request appointment online and then visit a location)

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HS BRANDS ASIA

Mystery Shopping in India

A report is sent to you after each visit is performed, which can be read by different people including staff members at the tested location and managers in your organization. Our motive is not to insult or make your staff members feel under-appreciated, but to highlight the areas of improvement.  Overall, this Mystery Shopping Program would help you to become a much better version of yourself with enough knowledge of the competition.
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HS BRANDS ASIA

What we do:

Mystery shopping

Customer Sales and Service Audits

Competitive Intelligence/Benchmarking

Outlet appearance

Telecall and Online experience evaluation

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Evaluation of staff knowledge

Evaluation of brand values

Campaign visibility in each outlet

USP analysis

HS Brands Asia

Why it helps:

Price checks in the automobile industry is an important aspect. By ensuring that your representatives are aware of the prices and the discounts that the brand offer, you can evaluate them not just on knowledge but also on their ethics.

Customer retention in the automobile industry goes a long way. Historically, a customer who has had a good experience in a particular dealership will either return for another purchase or will spread the word which will bring in more customers.

As the monetary involvement in this industry is higher than many others, the questionnaire is also tailored accordingly - detailed and data-centric.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

The specifics of the evaluation of all the locations that are problem statements, will not just help you resolve them but also ensure that you groom the team in a way that it is not repeated in the future. 

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How It hELPS?

Real Time Detailing

A real time detailing of the service offered by the sales team to our mystery customers will help you isolate the areas in need of improvement.

Exact Requirement

Our mystery customers would tell you exactly what were the questions asked for the need analysis. We all know that a set of wrong questions from the sales team could result in a no-sale or an unsatisfied customer.

Solid Reporting

Unlike a general customer, our data will have actionable insights and solid reporting to allow you to deal with any problem areas swiftly and efficiently.

Customer Treatment

Sales and after sales are equally important for a brand to be the leader in many more years to come. The mystery customers give you a unbiased status of the customer treatment once the sales is done.

Employee Spirit

Needless to say, mystery customers also help you to keep the employee spirit at the highest as they identify the star performers from the sales team.

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HS BRANDS ASIA

Our Clients

HS BRANDS ASIA

EXPLORE OUR SERVICES

INDUSTRIES WE SERVE

HS BRANDS ASIA

AUTOMOTIVE

This Industry is one of the most affected by the recession the world is living these days. Competition is fierce in today's economy and with such an expensive product, assuring a quality service reaches to every customer is more than important, it's crucial.

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RETAIL

Excellent customer service at your retail outlets ensures your customers keep coming back !! Hsbrands Global can help you check on the customer service provided at your stores at different touchpoints like Security, Shopping experience & billing.

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HOSPITALITY

With HS Brands Asia Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, hygiene compliance is something that goes a long way in customer acquisition.

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ONLINE SHOPPING

With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation.

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FOOD & BEVERAGE

Important aspects for any dine-in restaurant, night clubs are - food quality - temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.

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HEALTH CARE

We ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls & pricing transparency

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REAL ESTATE

India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey.

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FINANCE SERVICES

The Banks and Insurance companies have stringent guidelines and compliances to follow. Sometimes there are areas that your firm can miss. This is where we come into picture and can help you.

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We provide innovative strategies to ensure comprehensive solutions to various business challenges. We protect favorite brands around the globe, serving many industries including, hospitality, food service, retail, automotive and many more.
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Contact Us

Bangalore, India

+91-96637722888

contactus@hbrandsasia.com

Monday - Friday ,10am - 6pm

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