• Bangalore, India
  • +91-96637722888
  • contactus@hbrandsasia.com
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Hospitality

HS BRANDS ASIA

Hospitality

HS BRANDS ASIA

HS Brands Asia

Hospitality

Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, check-in, experience, check-out, hygiene compliance (which is of utmost importance during this pandemic), is something that goes a long way in customer acquisition and customer retention. In hospitality, there is always a room for improvement. We help you evaluate this. The process will start from
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Customer is King - Build Customer Value

1.Enquiry call
2.Book (room, conference, banquets, events etc.)
3.Evaluate the experience during the stay/event and post stay/event experience

We do it all for you! We also ensure that we define segregation. If you want the evaluation to happen for a personal stay or for a corporate event. Our reports are tailored reports for you to make an informed decision for the complete consumer journey.
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HS BRANDS ASIA

What we do:

Evaluation of the initial tele-call

Evaluation of the reservation process

Evaluation of staff knowledge

Assessment of brand values and principles

Evaluating different departments (housekeeping, facility, admin, IT, front office, back-office, security etc.)

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Competitive Intelligence/Benchmarking

Hotel/room/hall/restroom hygiene and appearance

Campaign visibility in each outlet (if any)

Analysing USP

HS Brands Asia

Why it helps:

With the current situation, customers have become all the more specific about their requirements. This data will help you improve the blind spots.

As cleanliness has become a priority for all, the practices that are followed, the shoppers evaluate that like a real customer and provide feedback.

Food, lodging, recreation, event planning - the important aspects in hospitality will have separate evaluations. We help you segregate each aspect.

The staff efficiency increases when such practices are done regularly and their performance evaluation gets more factual.

While technology takes a regular survey, it may not be detailed or true. As time is limited for your consumers, they may just update the survey form. But mystery shoppers make sure that the evaluation is factual. The evaluation is based on real-feedback and real-check.

Your key strengths and your areas of improvement is a big aspect for your brand and it does a great deal and defines your values. We will help you not just start new practices but also continue your best practices.

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How It hELPS?

Trained Shoppers

Our trained shoppers are given a detailed description of the requirement and the report that is to be filled by them. Any section that you need more details in, there will be an additional section added to the questionnaire as per your requirement.

Unbiased Reports

The reports filled by the shoppers are closest to a real customer - unbiased and factual.

Evaluation

Especially during the Covid situation - we offer you an additional segment to include all the areas that you would want to evaluate the hotel in this aspect.

Detailed Reports

The report will include your infrastructural appearance details like - lighting, cleanliness, etc.

Task Execution

The shoppers are trained to ask specific questions to evaluate the executive on their product and brand knowledge.

Competitive benchmarking

Competitive benchmarking evaluates how your competition is performing and what their level of customer service and experience is.

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EXPLORE OUR SERVICES

INDUSTRIES WE SERVE

HS BRANDS ASIA

AUTOMOTIVE

This Industry is one of the most affected by the recession the world is living these days. Competition is fierce in today's economy and with such an expensive product, assuring a quality service reaches to every customer is more than important, it's crucial.

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RETAIL

Excellent customer service at your retail outlets ensures your customers keep coming back !! Hsbrands Global can help you check on the customer service provided at your stores at different touchpoints like Security, Shopping experience & billing.

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HOSPITALITY

With HS Brands Asia Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, hygiene compliance is something that goes a long way in customer acquisition.

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ONLINE SHOPPING

With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation.

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FOOD & BEVERAGE

Important aspects for any dine-in restaurant, night clubs are - food quality - temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.

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HEALTH CARE

We ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls & pricing transparency

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REAL ESTATE

India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey.

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FINANCE SERVICES

The Banks and Insurance companies have stringent guidelines and compliances to follow. Sometimes there are areas that your firm can miss. This is where we come into picture and can help you.

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We provide innovative strategies to ensure comprehensive solutions to various business challenges. We protect favorite brands around the globe, serving many industries including, hospitality, food service, retail, automotive and many more.
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Contact Us

Bangalore, India

+91-96637722888

contactus@hbrandsasia.com

Monday - Friday ,10am - 6pm

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