India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey. Our mystery shoppers are trained to pose as genuine customers and ask questions that will ensure that we provide detailed information of all the areas that will help you work – the areas of improvement and bring into notice – the key strengths. We train our shoppers in a detailed way and explain to them the step to step actions that are to be taken to perform the audit. They are trained to ask certain questions to check the knowledge of the staff/salesperson.