• Bangalore, India
  • +91-96637722888
  • contactus@hbrandsasia.com
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RETAIL INDUSTRY BEST PRACTICES & BENCHMARKS​

Protecting the world's favourite brands

RETAIL INDUSTRY BEST PRACTICES & BENCHMARKS​

Mystery shoppping

Protecting the world's favourite brands

RETAIL INDUSTRY BEST PRACTICES & BENCHMARKS​

If you are passionate about Customer Service Excellence and need detailed information for each of your outlets and their performance, then Mystery Shopping is the right approach for you to get information and to increase your competitive edge in the marketplace. We have the right capabilities and resources to evaluate your store and increase your sales and staff performance.
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HS BRANDS ASIA

What we do:

HS Brands Asia

What we do

Mystery shopping​

Price check​

Customer satisfaction survey​

Outlet appearance​

Evaluation of staff knowledge​

Evaluation of brand values​

Campaign visibility in each outlet​

USP analysis​

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HS BRANDS ASIA

How it Helps?

Protecting the world's favourite brands

Improve Customer Service and Excel Behavior:

With our consultative approach, an authentic evaluation will be carried out by the unbiased mystery customers asking the right questions which provide you with the insights in alignment with your business objectives. The reliable and quality feedback received from the customer's in-depth perspective will help you analyze if your brand's standards and core values are being reflected with the customer service provided.​

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Protecting the world's favourite brands

Essential Training Program :​

By mining the significant customer data from the evaluation, you can recognize the area that requires refinement and initiate training programs which in turn helps the employees to become more efficient. To sum up, the training will help to improve the morale of the employees.​
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Protecting the world's favourite brands

Competitor Evaluation:

With the adding up fierce competition in the retail industry, a mystery shopping evaluation will help you to discover how the competitors work and where your brand stands in comparison with the competitor retailers.

Awareness on ongoing campaign/events

Does your employee promote your brand's ongoing campaign, events, or promotions to all your customers? We would help you monitor the service with the help of our anonymous mystery shoppers!​

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Protecting the world's favourite brands

Ambience:

Last but not the least, a positive, customer friendly, and inviting atmosphere is what everyone looks out for an excellent shopping experience. With the help of the valuable insights from a customer’s perspective, you can determine if your store ranks high or low in cleanliness, hygiene, merchandise layout, display etc.​
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HS BRANDS ASIA

Why it Helps?

HS Brands Asia

Why it helps:

Mystery shopping is the most non-subjective, unbiased, data-centric approach to evaluate your and your competition’s performance. ​

Solid questionnaire, trained shoppers and generating actionable insight - this is what it takes

Consumers may give a 5 star rating or a feedback as small as “good” on the feedback register - and this can be due to time constraints. Mystery shoppers fill a detailed feedback on everything that needs to be evaluated.​

It will help you to increase efficiency of the staff members and evaluate them when they know that no one’s watching them.​

The specifics of the evaluation of all the locations that are problem statements, will not just help you resolve them but also ensure that you groom the team in a way that it is not repeated in the future.​

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EXPLORE OUR SERVICES

INDUSTRIES WE SERVE

HS BRANDS ASIA

AUTOMOTIVE

This Industry is one of the most affected by the recession the world is living these days. Competition is fierce in today's economy and with such an expensive product, assuring a quality service reaches to every customer is more than important, it's crucial.

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RETAIL

Excellent customer service at your retail outlets ensures your customers keep coming back !! Hsbrands Global can help you check on the customer service provided at your stores at different touchpoints like Security, Shopping experience & billing.

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HOSPITALITY

With HS Brands Asia Brand quality assurance is a must in hospitality. Any valuable information related to the reservation process, hygiene compliance is something that goes a long way in customer acquisition.

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ONLINE SHOPPING

With the increased number of customers shopping online, e-commerce companies are at their peak success. Vertical or horizontal marketplace, everybody is benefiting from this situation.

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FOOD & BEVERAGE

Important aspects for any dine-in restaurant, night clubs are - food quality - temperature, taste, presentation, services, cleanliness, staff engagement, order accuracy, billing procedure etc.

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HEALTH CARE

We ensure that all the procedures that you have defined are followed by all your staff members. We help you improve appointment calls, customer service calls & pricing transparency

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REAL ESTATE

India-wide, mystery shopping is used by the real estate industry to evaluate the sales process adherence & service quality of their staff. To understand and to evaluate the gaps in a customer journey.

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FINANCE SERVICES

The Banks and Insurance companies have stringent guidelines and compliances to follow. Sometimes there are areas that your firm can miss. This is where we come into picture and can help you.

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We provide innovative strategies to ensure comprehensive solutions to various business challenges. We protect favorite brands around the globe, serving many industries including, hospitality, food service, retail, automotive and many more.
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Contact Us

Bangalore, India

+91-96637722888

contactus@hbrandsasia.com

Monday - Friday ,10am - 6pm

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